We endeavour to pack and ship your order the next working day, most orders being shipped within 24 business hours from the time of ordering (will be slightly delayed when there is a sale on and public holiday). All orders are shipped from our Melbourne warehouse. Please refer to Australia Post delivery time frame on their website for an estimated delivery time, typically Standard shipping delivery time is 1-7 business days and 3 days for express). Our Shipping rates are as below:
- Standard shipping rate of $10 applies to all orders within Australia.
- Free Standard Shipping for all orders over $150.
- Express shipping rate of $15 applies to all orders within Australia
- Free Express Shipping for all orders over $200.
Once items are dispatched, you will receive a tracker number to track your order.
Incorrect Address / Non-collection
If you have put in an incorrect address, please contact us as soon as possible to correct this. We will try our best to amend where possible to help. However, if it has left our warehouse and the order is lost due to an incorrect address, we are unable to issue a refund or credits. If the parcel returns to us due to an incorrect address, you will be charged shipping rates for redelivery, you will not be eligible for the subsidized $10 flat rate. Please make sure you check your address carefully.
For any reason, if you need to redirect your order, additional shipping fees would incur.
If your order is returned to the sender due to failure of collection from the post office, we will charge you shipping fees for redelivery. You will not be eligible for the subsidized $10 flat rate.